spitz shop assistant The following brands are part of the SPITZ GROUP:
SPITZ, GANT, KURT GEIGER, GREEN CROSS, and GX&Co. Each of these brands makes The Spitz Group a standout place to work and provides career opportunities to work with some of South Africa’s best premium brands.
spitz shop assistant
Since its humble beginnings in 1968, when Anthony and David Spitz opened a single store in the CBD of Johannesburg, SPITZ has become synonymous with the quality of the exclusive international brands it carries in-store.
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Main Objective:
responsible for assisting customers and achieving set goals to guarantee the highest levels of customer service.
Manager of lines: Job Description for Store Manager:
Key areas of performance:
Control of cash Perform the function of the cash desk Cash control and banking processes are followed every day There are no cash variances that are maintained Manual transactions are accurately recorded Stock Control Stock management processes are followed every day Customer orders are followed up Weekly stock counts are conducted accurately Store room department is in good condition Shoe pairing exercise is completed every week Customer Service Provide excellent customer service Build and maintain good relationships with internal and external customers Product knowledge Minimum requirements: spitz shop assistant
spitz shop assistant Experience:
Least 1 years’ retail insight
Capabilities:
Completion of the 12th grade or equivalent
Disciplines of retail administration include stock and cash management, product knowledge, selling skills, and knowledge of sales policies and procedures, as well as all other relevant policies. Numerical ability
Competencies:
Limiting Gamble
Complying with Time constraints
Arranging and Sorting out
Thinking Systematically
Building Connections
Meticulousness
Figuring out Others
Impacting Others spitz shop assistant
What Does a Shop Assistant Do?
A shop assistant plays a crucial role in ensuring that customers have a positive shopping experience. They greet customers, offer assistance, and answer questions about products. Additionally, shop assistants handle transactions, restock shelves, and maintain the overall cleanliness of the store. spitz shop assistant
The Importance of Customer Service
Customer service is at the heart of the shop assistant’s role. By providing excellent customer service, shop assistants can help customers find what they need, answer their questions, and ultimately contribute to a positive shopping experience. A friendly and helpful attitude can go a long way in building customer loyalty and satisfaction. spitz shop assistant
Developing Product Knowledge
Having a good understanding of the products sold in the store is essential for a shop assistant. By familiarizing themselves with the products, shop assistants can confidently answer customer queries and make personalized recommendations. Product knowledge also helps shop assistants suggest complementary items, upsell products, and provide a better shopping experience for customers.
Handling Difficult Situations
At times, shop assistants may encounter challenging situations, such as handling irate customers or resolving conflicts. In such instances, it is important for shop assistants to remain calm, empathetic, and professional.spitz shop assistant By actively listening to customers’ concerns and finding suitable solutions, shop assistants can turn a negative experience into a positive one.
Going the Extra Mile
To truly excel as a shop assistant, going the extra mile can make a significant difference. This may involve offering to carry heavy items, providing additional information about products, or following up with customers to ensure their satisfaction. By showing genuine care and attention to customers, shop assistants can leave a lasting impression and foster customer loyalty. spitz shop assistant
Conclusion
Being a shop assistant is more than just a job—it’s an opportunity to make a difference in customers’ lives. By providing exceptional customer service, developing product knowledge, handling difficult situations gracefully, and going above and beyond expectations, shop assistants can create memorable shopping experiences that keep customers coming back for more. spitz shop assistant
